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Order Information

Order Information

Registration Membership registration is free and is required for shopping.
Payment One-time Payment only.

US Dollar (USD): AMEX, VISA, MASTERCARD, DISCOVER, JCB
Jananese Yen (JPY): AMEX, VISA, MASTERCARD, JCB, DINERS


Payment Processor
US Dollar (USD): Card Connect
Jananese Yen (JPY): Sony Payment Service

FREE SHIPPING
・Price includes tax and shipping/handling fees.
  (Except to Okinawa Island, we will charge extra $7.00 or \805 per item.)
・In case of relocation, address unknown, or long-term absence of the recipient, we would need to charge the product fee again.
Delivery
Shipping to JAPAN and USA.(Except to Hawaii, Alaska, Guam, Canada area.)

General Item : 7-10 days
※During peak season (MAY, JUN and NOV, DEC), we may need extra delivery days within our delivery period.


!Item : Please allow extra delivery days.
You can add a request to deliver on: Early of the month (1st -10th),
Middle of the month (11th-20th) or
Late of the month (21st-31st)
and/or weekdays, weekends."

※Please understand that we may not be able to guarantee your delivery date request and other requests.




After the order application, you may check the delivery status of your order.
We will send the tracking information ahead of time to your registered e-mail address.


CHECK DELIVERY STATUS

Shipping to JAPAN : Yamato Transport
Shipping to USA : FedEx, UPS


・Please note that due to unusual circumstances which may arise, such as Japanese holiday seasons, crop harvest situations, import custom clearance, quarantine, shipping area and transportation, and/or any other delay for the above reasons, we may not able to ship items on the delivery date that you have requested. Some of the products may not be available for delivery to certain remote island locations.

・Potted plants will be shipped within 10 days.

Return
●As a general policy, we do not accept returns.
●We pay close attention to the quality of our products, if there is a defect in the product received, we will take full responsibility. Please let us know within 3 business days or as soon as possible from the time you received the product. After confirming defects in returned goods or images, we will resend the product.

※Return and exchange will only be concluded if two-thirds of the product is confirmed to have defects.
※Please note that we do not accept any returns due to customer error or personal preference.

Rule & Regurations
Once your order is confirmed, we do not accept change of item/s or cancelation of order/s.

●Please note that circumstances beyond our control such as crop and harvest conditions, import custom clearance, quarantine and natural disasters may affect the quality of the products or change the origin, brands and delivery temperature areas. In addition, we reserve the right to refuse any orders customers place with us.

●All prices and specifications are subject to change or canceled without prior notice.

In addition, if the product is discontinued due to various circumstances, we will offer a substitute.

●Drinking alcohol under the age of 20 is prohibited by Japanese law.

●Japanese laws are applied to the present transaction.



●USA
ADDRESS Nishimoto WORLD GIFT
C/O Japan Graphics, 1820 W. 220th St. #210, Torrance, CA 90501
TOLL FREE 1-888-682-4438 ・ 9AM-5PM (MON-FRI ・ PST)
FAX 1-888-300-4430


●JAPAN (Tokyo Office)
ADDRESS 6-22-7 Minamioi Shinagawa-ku, Omori Bellport E Bldg 8F, Tokyo, 140-0013, Japan
CALL +81-3-6870-2005・9AM-5PM(MON-FRI)
FAX +81-3-6870-2025


●USA/JAPAN
E-MAIL contact@hello-worldgift.com
 
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